We ship via USPS, and a valid physical address is required.
At this time, The Pointless Pencil ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, The Pointless Pencil ships merchandise to Canada and Mexico, but not to other international locations. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
If you have any questions about our shipping policy, or about RUSH or International shipping options, please contact us.
You have 10 days from the date your package was delivered to you to send us back unopened, undamaged, regular priced merchandise in original condition with tags still attached for a refund or store credit. The item(s) must be in its original form, not altered in anyway. Any "On sale" item or any item purchased with a coupon code are final sales. Any custom items are final sales. Products returned using the original manufacturer box as the shipping container is not acceptable. If we receive an item outside its normal condition or postmarked after the 10 days, you will be subject to a $10.00 shipping and handling fee for the item(s) to be shipped back to you. We do not pay for return shipping. We also suggest you use a shipping method with tracking and insurance as we are not responsible for any lost, stolen, or damaged packages. Shipping charges are non refundable, if you received free shipping, the amount we paid to ship your order will be deducted out of your total returned amount. Returns are issued in the form of store credit unless you specify you want it in the original form of payment.
*** Defective/Damaged Items: You have 3 days from the time the package is delivered to you to report a damaged item. If you wait to report after the three days, there is nothing we can do as it is now considered wear and tear.
Please enclose our RETURN FORM (download form here) along with your receipt, and your return item(s), and ship to:
The Pointless Pencil
ATTN: Returns Department
P.O. Box 163
Cotulla, TX 78014
** Please email your tracking number to firstname.lastname@example.org.
In the subject line, please include “Return, [First and Last Name], and [Invoice Number]”
** Please allow 5-10 business days for transit time and an additional 2-3 business days for your refund to be processed.